Cancellation & Refund Policy
Effective Date: Aug 12, 2025 · Last Updated: October 2026
At OLYSOO, your satisfaction is our top priority. We understand that sometimes plans change — that's why we've designed a simple, transparent, and customer-friendly cancellation policy to make your online shopping experience stress-free.
Whether you've purchased skin care, hair care, or beauty essentials, our cancellation and refund process ensures quick resolutions and complete peace of mind.
1. Cancellation Before Shipment
If you wish to cancel your order, you may do so before it has been shipped.
How to Cancel an Order on OLYSOO:
- Log in to your OLYSOO.com account.
- Navigate to 'My Orders'.
- Select the item(s) you want to cancel.
- Click 'Cancel Order' to confirm your cancellation.
If your order has already been packed or shipped, it cannot be canceled at that stage. However, you may initiate a return once the product is delivered.
2. Cancellation After Shipment
Once your product is shipped, direct cancellation is not possible. You still have the option to:
- Refuse delivery when the package arrives, or
- Raise a return request immediately after delivery.
Please ensure the item is unused, unopened, and in its original packaging for a smooth refund or exchange process. Once the returned item is inspected, your refund will be processed promptly.
3. Refund Policy for Canceled Orders
We aim to make refunds fast and transparent.
Prepaid Orders (Cards, UPI, NetBanking)
Refunds are processed within 24–48 hours and credited back within 3–7 business days depending on your bank.
Cash on Delivery (COD)
For COD orders cancelled before delivery, no charges apply. If returned after delivery, refund is sent via NEFT/UPI bank transfer.
4. Products Not Eligible for Cancellation
Certain products cannot be canceled once shipped due to hygiene, customization, or product nature:
- Beauty, skincare & personal care items: Direct skin contact products cannot be resold once dispatched.
- Custom or personalized products: Items made or packaged specifically for you cannot be canceled once processed.
- Opened or tampered packages: If product seal is broken, cancellation or return cannot be accepted.
- Products explicitly marked as Non-returnable on the product detail page.
5. Important Notes & Exceptions
- OLYSOO reserves the right to cancel any order that appears fraudulent, suspicious, or in violation of purchase limits.
- If an order is canceled by OLYSOO due to stock unavailability or logistics constraints, a 100% full refund is initiated immediately.
- Refund timelines are governed by banking settlement protocols.
Need help with a cancellation or refund?
Our customer care team is available to assist you at support@olysoo.com