Terms & Conditions

1. Use of Our Platform

OLYSOO, a part of Codxbyte Pvt. Ltd., is your trusted online destination for beauty, haircare, and lifestyle essentials. We bring together a thoughtfully selected range of premium products—spanning beauty, fashion, and lifestyle—to make your shopping experience seamless and reliable.

To ensure a safe and enjoyable experience, you must:

• Be 18 years or older, or use the site under the supervision of a guardian.
• Use the platform for personal and non-commercial purposes only.

We may, when necessary:

• Limit or restrict access to certain users.
• Suspend or terminate accounts that violate our policies.
• Cancel orders in cases of suspicious or non-compliant activity.

2. Order Acceptance & Fulfillment

Every order placed through OLYSOO.com is subject to product availability and acceptance.

We may cancel or hold an order if:

• The product is unavailable or discontinued.
• There is an error in pricing or description.
• Payment verification fails.
• Fraudulent or suspicious activity is detected.

A confirmation email will be sent once your order is successfully placed. The sale is considered complete once your item(s) have been dispatched.

3. Pricing & Payment

All prices listed are in Indian Rupees (INR) and inclusive of all applicable taxes, unless stated otherwise.

We accept secure payments via:

• UPI (Google Pay, PhonePe, Paytm)
• Credit and Debit Cards (Visa, MasterCard, RuPay)
• Net Banking across all major banks
• Cash on Delivery (COD) for eligible pin codes

We use encrypted and PCI-DSS compliant payment gateways to ensure safe transactions. OLYSOO does not store any sensitive payment information such as CVV or card PINs.

4. Shipping & Delivery

We deliver across India with reliable and timely service:

• Delivery Timelines: 3–7 business days depending on location.
• Shipping Charges: Free delivery on eligible order values, calculated transparently at checkout.

Once your order is shipped, you’ll receive a tracking link via email and SMS to stay updated on your delivery status.

5. Cancellation, Returns & Refunds

• Orders can be canceled free of cost prior to dispatch.
• Returns are accepted within 7 days of delivery for damaged, leaked, defective, or incorrect products.
• Refunds are processed within 24–48 hours of verification and credited back within 3–7 business days.

Refer to our dedicated Return Policy and Cancellation & Refund Policy pages for complete details.

6. Product Authenticity & Warranty

At OLYSOO, we guarantee 100% authentic and original products sourced directly from authorized sellers, brand partners, and licensed manufacturers. Manufacturer warranties (if applicable) will be honored as per brand guidelines.

7. Product Information & Content Accuracy

We do our best to maintain accurate product descriptions, specifications, and imagery. However, minor variations in color or packaging may occur due to manufacturer updates or screen displays. Always check product labels, ingredients, and instructions before use.

8. Communication & Notifications

By registering or purchasing on OLYSOO, you consent to receive order updates, delivery tracking notifications, and essential service alerts via SMS, email, and WhatsApp. You may opt out of promotional newsletters at any time.

9. User Conduct

You agree to use the OLYSOO platform lawfully and responsibly. Users must not attempt unauthorized system access, introduce malware, or engage in fraudulent activities.

10. Privacy & Data Use

Your privacy matters deeply to us. All personal data is collected and processed responsibly in accordance with our Privacy Policy and applicable data protection regulations. We do not sell your personal data.

11. Limitation of Liability

To the fullest extent permitted by law, OLYSOO (Codxbyte Pvt. Ltd.) will not be liable for any indirect or consequential damages arising from website unavailability, carrier delivery delays, or misuse of products.

12. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of India, and any disputes will fall under the exclusive jurisdiction of the competent courts in Gurugram, Haryana, India.

13. Updates to These Terms

We may update or modify these Terms occasionally to reflect changes in regulatory standards or service offerings. Continued use of our platform signifies your acceptance of the updated terms.