Shipping & Delivery Policy
Effective Date: Aug 12, 2025 · Last Updated: October 2026
Welcome to OLYSOO.com, your trusted online destination for beauty, skincare, and haircare essentials.
We understand that fast and reliable delivery is just as important as the quality of the products you buy. That's why OLYSOO ensures a smooth, transparent, and customer-friendly shipping experience across India.
1. Delivery Timelines
Every order is carefully packed and dispatched from our fulfillment centers to ensure timely arrival:
- Metro & Tier 1 Cities: Delivery within 3–5 business days after dispatch.
- Rest of India: Delivery within 5–7 business days after dispatch.
- Order Processing Time: Orders received before 2:00 PM are dispatched on the same business day.
Note: Delivery times may occasionally vary during high-volume festive seasons or extreme weather conditions.
2. Shipping Charges & Free Delivery
We believe in clear and honest shipping fees without hidden charges:
Standard Shipping Rates (Pan-India):
- Free Delivery: All prepaid orders valued at ₹999 or above qualify for FREE standard shipping.
- Nominal Shipping Fee: Orders below ₹999 incur a flat ₹49–₹79 fee depending on pin code.
- COD Convenience Fee: A small handling fee may apply on Cash on Delivery orders to cover courier cash management.
3. Order Tracking & Dispatch Updates
Stay updated at every step of your shipment’s journey:
- A direct tracking AWB number is sent via SMS and email immediately upon carrier pickup.
- Track your shipment status in real-time from our Track Order page or your Account Dashboard.
- Receive automated delivery alerts on out-for-delivery day.
4. Trusted Logistics Partners
To guarantee fast and damage-free delivery, OLYSOO partners with leading courier networks including Blue Dart, Delhivery, Shiprocket, and Express logistics providers across 26,000+ Indian postal codes.
5. Undelivered Packages & Re-attempts
Our courier partners make up to 3 delivery attempts. If a shipment cannot be delivered due to incorrect customer details or non-availability, it will return to our warehouse. Please ensure your delivery phone number and pin code are accurate at checkout.
Questions regarding shipping or delivery?
Contact our logistics and customer care desk at support@olysoo.com