Privacy Policy

1. Information We Collect

To ensure a seamless and personalized shopping experience, OLYSOO may collect the following types of information:

• Personal Details: Name, phone number, email address, and shipping/billing address for order delivery.
• Payment Information: Securely processed via PCI-DSS compliant gateways (we never store raw card numbers or UPI PINs).
• Account & Preferences: Saved addresses, order history, and beauty preferences for tailored product recommendations.
• Device & Usage Data: IP address, browser type, operating system, and interaction telemetry for performance analytics.
• Communications: Email or chat inquiries sent to our customer care team for support records.

2. How We Use Your Information

We use your data strictly to fulfill orders and improve our service offerings:

• Process, confirm, and deliver your shipments promptly.
• Send real-time updates regarding order dispatch, shipping tracking, and returns.
• Provide personalized skincare and beauty recommendations based on your preferences.
• Prevent unauthorized access and detect fraudulent transactions.
• Improve site navigation, page speed, and overall user experience.

3. Data Protection & Security

We implement industry-standard encryption and security protocols to safeguard your personal data:

• SSL/TLS Encryption: 256-bit encryption on all data transfers across our web store.
• Secure Payment Gateways: Powered by certified banking partners and Razorpay.
• Role-Based Access Controls: Only authorized fulfillment personnel can access dispatch coordinates.

Your rights regarding your data:

• Request a copy of your stored personal details.
• Request correction or deletion of your profile by emailing support@olysoo.com.
• Opt out of promotional newsletters or SMS marketing at any time.

4. Third-Party Service Providers

We share relevant portions of your data only with verified partners required to complete your shopping experience:

• Courier & Logistics: Shipping partners (e.g., Shiprocket, Delhivery, Blue Dart) receive your name, address, and phone number for delivery.
• Payment Processors: Gateways handle financial authorizations securely without storing payment tokens on our servers.
• Cloud Hosting & Analytics: Encrypted databases and analytics platforms operating under strict non-disclosure agreements.

5. Cookies & Tracking Technologies

We use first-party cookies to keep items in your shopping cart, remember your authentication session, and analyze aggregated visitor flow. You can adjust cookie preferences through your browser settings at any time.

6. Policy Updates & Changes

We may update this policy periodically to comply with privacy regulations or reflect changes in our operational procedures. All revisions will be posted with an updated effective date.